Not every guest need is a food order. Extra towels, a late checkout, a dinner reservation or a question about the spa hours are all requests that traditionally mean a phone call to reception, or waiting at a desk. Digital guest services move that same conversation onto the guest's own phone.
One code, more than a menu
The same QR code a guest scans to see the menu can also surface the property's services — so housekeeping, concierge requests and dining all live in one place the guest already found. Requests come in through that code already attached to a room or location, and get routed to the team that handles them, instead of to whoever happens to be nearest the phone.
What this looks like for guests
- Raise a request from the room or any public space, at any hour
- No hold music and no repeating the room number to three different people
- Track a request through to completion, the same way an order is tracked
- Ask about paid extras — like a spa slot or an airport transfer — without hunting for a phone number
Free or paid, the property decides
Not everything a property offers should be free, and not everything needs a price. MYDIX lets services be published either way, configured per outlet or location, so a resort can offer free towel delivery and a priced in-room massage from the same guest-facing list. Read more about how that is configured on the paid and free services feature page.
For a resort managing several outlets and public spaces, this is less about adding technology for its own sake and more about giving guests a single, obvious way to ask for what they need — and giving staff a queue they can actually see. Book a free demo to walk through the guest and management side together.
See MYDIX on your own menu.
A short demo is the fastest way to tell whether it fits.