Cancellation and Refund Policy

This policy covers your subscription to MYDIX. It does not cover refunds on food or service orders placed by guests at a property — those are handled by the property, because guest payments settle into the property's own payment gateway account.

You may stop using the platform at any point during the free trial. No subscription fee is charged for the trial period, so no refund arises.

To cancel, contact us through the contact page or write to [legal@yourdomain.com] from the registered business email of the property. We may ask for confirmation from an authorised person on the account.

Cancellation takes effect at the end of the billing cycle in progress. Your property keeps access until that date.

• Monthly plans — fees for the current cycle are generally non-refundable, as access continues to the end of the cycle.
• Annual plans — where a mid-term cancellation is accepted, any refund is calculated on the unused full months remaining, less [any applicable deduction].
• Billing errors — if you were charged in error, or charged twice, we refund the incorrect amount in full.
• Service failure — where we are unable to provide the service for a sustained period attributable to us, we may refund or credit the affected period.

• Payment gateway charges levied under your own gateway agreement — these are not billed by us and not ours to refund.
• Taxes already remitted to the authorities, except as the law allows.
• Any one-time onboarding or custom work already performed, unless agreed otherwise in writing.
• Periods during which the platform was available to you and your account was active.

1. Write to [legal@yourdomain.com] from the registered business email, with the property name and the invoice or transaction reference.
2. We acknowledge the request and may ask for further detail.
3. Where a refund is approved, it is processed to the original payment method.

Approved refunds are initiated within [refund processing window] of approval. The time taken for the amount to reach your account depends on your bank or card issuer.

Because guest payments settle directly into the property's own Razorpay account, a refund on a guest order is issued by the property through that account, under its own gateway agreement and its own customer policy. MYDIX does not hold those funds and cannot issue such a refund.

Guests: please contact the hotel, resort or restaurant you ordered from. They are the merchant of record for your order.

Questions about cancellation or refunds: [legal@yourdomain.com].